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Layer 2 Communications

01.Aug.10    
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Glossary of Terminology

Layer 2 Communications, a Houston ISP specializing as a provider of Data Transport & Voice Communications for International, North America or U.S. Domestic VoIP Origination and Termination, VoIP Business Class SIP Telephone Service, T1 DS1 Internet Voice Data Circuits whether on-net or off-net internet data circuits, Hosted Virtual VoIP PBX, Virtual Private LAN Service (VPLS), Metro Ethernet Fiber, Tier IV Data Center Server Colocation, Cage Space Colocation and Managed Dedicated Dell Server Services & Network Appliance Monitoring.
  
Glossary of Layer 2 Communications Terminology

   
Admin Portal - Dashboard tab linking administration windows where you perform moves, add, changes, build phone routing configurations and more.

 Instant Conferencing - Using Layer 2 Communications dashboard to instantly conference up to 10 participants.  
Agent Group - Incoming calls are sent to a queue. Agents log into the queue to take calls. Instant Messenger - Instantly send secure, short messages to buddies in your company.  
     
Binding - Attaching a phone to an IP port on an access device.

Intercom - Using Layer 2 Communications soft console to page another telephone company.

  
     
Bridged Line Appearance - An extension that is bound to one phone is duplicated (i.e. bridged) onto another phone. ISP Service - Layer 2 Communications provided hosted data services, including e-mail and web hosting, internet T1 access, managed servers and more.  
     
Bursting - A sequence of signals, noise, or interface counted as a unit in accordance with specific criterion or measure. Latency - Time for packets to get from A to B.  
     
Cat 5 - A Category of Performance for inside wire and cable systems. Various gauges supporting applications requiring a carrier frequency of up to 100 MHz. Managed T1 - Layer 2 Communications provided full T1 circuit providing unparalleled, excellent voice quality.  
     
Circuit Bonding - The joining together of multiple circuits to allow for customer redundancy and shared data services. Messages - Dashboard tab allowing you to listen to voicemails or read faxes from your PC.  
     
Click-to-Call - Using the Dashboard to call another party, from your Layer 2 Communications phone. OCN - Operating Company Number codes, also known as company codes, are assigned by NECA. The OCN is a four digit number used to identify local telecommunications providers.  
     
Collaboration - The ability to share information with a group of individuals having a common goal. PBX - Provides network services to existing PBXs, at a fraction of the cost of existing voice and internet service, while offering disaster recovery solutions.  
     
Conferencing - Joining together different participants into a voice or data conference. Quick Dial - Dashboard window allowing you to call any number from any phone via your PC.  
     
Convergence - Combining of voice, WAN and ISP Services on a single connection. Quick Launch - Dashboard icon installed in your systems tray allowing for one-click access into your dashboard.  
     
Dashboard - Your personal Layer 2 Communications message center accessed via the web. Redundancy - Having one or more ‘backup’ systems available in case of main system failure.  
     
Disaster Recovery - A generic term for all the tools and planning you need to bring your telecommunications facilities back to where there were before the disaster hit you. Remote Click to Call - Using the dashboard to call another party, from any phone.  
     
Dynamic IP - Addresses are randomly assigned at various times to your PC or IP telephone. Router - A physical device for connecting customer networks over Internet connections- an interface between two networks.
  
     
Erlang - A dimensionless unit of the average traffic intensity (occupancy) of a facility during a period of time, usually a busy hour. Scheduled Conferencing - Using Layer 2 Communications MEET tab to schedule a dial-in conference call for up to 25 participants. Voice or Data participation.  
     
Filtering - A process used in both analog and digital processing to pass one frequency band while blocking others and vice-versa. Service Office - An office of connecting or concurring carriers from which interstate communications services are furnished.  
     
Find Me - Establishes rules for sending callers to various telephones based on your defined priorities, can be selected from the Dashboard How to Reach Me setting or from the telephone. Soft Console - Real-time, company-wide view of your employee’s call activity, through your PC.  
     
Frame Relay - An access standard defined by the ITU-U- a form of packet switching- packets are in the of ‘frames’ which are variable in length. Static IP - A fixed IP address permanently assigned to you PC or IP telephone.  
     
G.711 - IT Union standard for audio encoding over IP- 64kps/channel- used with PBX. T1 - Broadband circuit, connecting customer site to the Layer 2 Communications Service Office, providing 1.544 Mb of capacity.  
     
G.729 - IT union standard for audio encoding over IP- 30kps/channel- used with PBX. Tenant - Group of customer’s employee telephone numbers company-wide, throughout all their locations.  
     
Hosting - A service of running an application on behalf of a company, as opposed to having them purchase and manage it by themselves. Unmanaged Connection - Customer provided computer communication network service for which bandwidth is not guaranteed at any time, such as Cable or DSL line.  
     
Hunt Group - Directs incoming calls to a group of users in series. PBX - Fully managed service replacing need to operate a PBX on premise, offering a cost-effective fully featured business communication solution for businesses.    
     

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