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Layer 2 Communications, a Houston ISP specializing as a provider of Voice & Data Communications and Transport for VoIP Origination and Termination, VoIP Business Class SIP Telephone Service, T1 DS1 Internet Voice Data Circuits whether on-net or off-net internet data circuits, Hosted Virtual PBX, Metro Ethernet Fiber, Data Center Server Colocation, Cage Space Colocation and Managed Server Services & Network Monitoring.
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Glossary of Layer 2 Communications Terminology
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Admin Portal - Dashboard tab linking administration windows where you perform moves, add, changes, build phone routing configurations and more.
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Instant Conferencing - Using Layer 2 Communications dashboard to instantly conference up to 10 participants. |
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| Agent Group - Incoming calls are sent to a queue. Agents log into the queue to take calls. |
Instant Messenger - Instantly send secure, short messages to buddies in your company. |
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| Binding - Attaching a phone to an IP port on an access device. |
Intercom - Using Layer 2 Communications soft console to page another telephone company. |
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| Bridged Line Appearance - An extension that is bound to one phone is duplicated (i.e. bridged) onto another phone. |
ISP Service - Layer 2 Communications provided hosted data services, including e-mail and web hosting, internet T1 access, managed servers and more. |
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| Bursting - A sequence of signals, noise, or interface counted as a unit in accordance with specific criterion or measure. |
Latency - Time for packets to get from A to B. |
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| Cat 5 - A Category of Performance for inside wire and cable systems. Various gauges supporting applications requiring a carrier frequency of up to 100 MHz. |
Managed T1 - Layer 2 Communications provided full T1 circuit providing unparalleled, excellent voice quality. |
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| Circuit Bonding - The joining together of multiple circuits to allow for customer redundancy and shared data services. |
Messages - Dashboard tab allowing you to listen to voicemails or read faxes from your PC. |
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| Click-to-Call - Using the Dashboard to call another party, from your Layer 2 Communications phone. |
PBX - Provides network services to existing PBXs, at a fraction of the cost of existing voice and internet service, while offering disaster recovery solutions. |
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| Collaboration - The ability to share information with a group of individuals having a common goal. |
Quick Dial - Dashboard window allowing you to call any number from any phone via your PC. |
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| Conferencing - Joining together different participants into a voice or data conference. |
Quick Launch - Dashboard icon installed in your systems tray allowing for one-click access into your dashboard. |
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| Convergence - Combining of voice, WAN and ISP Services on a single connection. |
Redundancy - Having one or more ‘backup’ systems available in case of main system failure. |
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| Dashboard - Your personal Layer 2 Communications message center accessed via the web. |
Remote Click to Call - Using the dashboard to call another party, from any phone. |
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| Disaster Recovery - A generic term for all the tools and planning you need to bring your telecommunications facilities back to where there were before the disaster hit you. |
Router - A physical device for connecting customer networks over Internet connections- an interface between two networks.
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| Dynamic IP - Addresses are randomly assigned at various times to your PC or IP telephone. |
Scheduled Conferencing - Using Layer 2 Communications MEET tab to schedule a dial-in conference call for up to 25 participants. Voice or Data participation. |
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| Erlang - A dimensionless unit of the average traffic intensity (occupancy) of a facility during a period of time, usually a busy hour. |
Service Office - An office of connecting or concurring carriers from which interstate communications services are furnished. |
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| Filtering - A process used in both analog and digital processing to pass one frequency band while blocking others and vice-versa. |
Soft Console - Real-time, company-wide view of your employee’s call activity, through your PC. |
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| Find Me - Establishes rules for sending callers to various telephones based on your defined priorities, can be selected from the Dashboard How to Reach Me setting or from the telephone. |
Static IP - A fixed IP address permanently assigned to you PC or IP telephone. |
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| Frame Relay - An access standard defined by the ITU-U- a form of packet switching- packets are in the of ‘frames’ which are variable in length. |
T1 - Broadband circuit, connecting customer site to the Layer 2 Communications Service Office, providing 1.544 Mb of capacity. |
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| G.711 - IT Union standard for audio encoding over IP- 64kps/channel- used with PBX. |
Tenant - Group of customer’s employee telephone numbers company-wide, throughout all their locations. |
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| G.729 - IT union standard for audio encoding over IP- 30kps/channel- used with PBX. |
Unmanaged Connection - Customer provided computer communication network service for which bandwidth is not guaranteed at any time, such as Cable or DSL line. |
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| Hosting - A service of running an application on behalf of a company, as opposed to having them purchase and manage it by themselves. |
PBX - Fully managed service replacing need to operate a PBX on premise, offering a cost-effective fully featured business communication solution for businesses. |
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| Hunt Group - Directs incoming calls to a group of users in series. |
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Click this link for Acronyms & Terms |
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| Click this link for Site Map |
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