Client Success Story – Farouk Systems

The Challenge

• IT visibility
• Network inventory design and documentation
• Hardware compatibility issues
• WiFi signal dead spots impacting productivity
• Network reliability
• Negative feedback associated to network speeds
• Consistent reporting and trouble documentation

Layer2 Solution

• L2C completed a thorough assessment on existing network devices.

• Conducted on-site signal testing in all areas.

• Recommended hardware and supplied designs for cabling, Access Point installations
and Network switches.

• Completed proof of concepts testing.

• Predefined, documented and configured ports and VLAN tagging.

• Purchased, tested and configured all new network hardware.

• Ensured all network equipment redundancy.

• Resolved all Wi-Fi signal dead spots.

• Empowered Network Administrators with training, installation support, complete
visibility and access to all hardware.

• Positive feedback received for network speeds.

• L2C management and monitoring of the network for proactive trouble resolution by
engaging on-site engineers for quick action.

• Consistent trouble documentation and reporting has identified trends resulting in
monetary reimbursement from 3rd parties.

From the Client

We needed a technology solution that would help improve our data communications and productivity for warehouse operations from inventory control to sales order fulfillment; including our pick, pack, and ship functions.  Layer2 Communications was selected to execute the networking infrastructure refresh of both our wired and Wi-Fi solutions based upon their detailed engineering offering a dynamic network design.  Their proposal included a detailed cost performance analysis that sealed the deal for us.  Layer2 Communications provided sound project management and task execution throughout the project.  The refresh dramatically improved our network performance and ability to support the users in administration, manufacturing, warehousing, and shipping.  The implementation went extremely well and I would not hesitate to select Layer2 Communications, if I had it to do all over again.”
 
– R. Hataway, Director of Business Systems, Farouk Systems, Inc., Product distribution in over 100 countries worldwide