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Layer2 Communications is currently searching for candidates for the following positions.


Sales Account Manager, Houston, TX

Position Summary
The Sales Account Manager requires telecommunications experience, a high level of activity, professionalism and enthusiasm! Having sold to medium, large and enterprise customers in the past, this Sales Account Manager should have no problems achieving 120%+  to goal on monthly quota.

This role reports to the Director of Sales with the primary focus being sales of new long term services.

Essential Duties:

  • Conduct a minimum of 5 outside sales calls per week and 20 sales (cold calls) per day while tracking all sales activity via the company CRM.
  • Work creatively to find solutions and develop opportunities.
  • Adhere to the sales reporting methodology and consistently track and report all activity to produce a weekly sales funnel report.
  • Create and share presentations that best describe L2C solutions.
  • Meet regularly with Marketing and Operations on activity and support needs.
  • Account Manager must create and maintain a proposal database and be able to effectively communicate clearly, both in writing and verbally, within the organization, and externally with customers.
  • Assist with prospecting and new client implementations.
  • Maintaining high level relationships with existing clients.
  • Participating in key strategic meetings.
  • Negotiate and present renewals.
  • Generate sales through additional services and growth of existing client relationships if needed.
  • Possess a strong knowledge of all products and services offered by Layer2 Communications.
  • Networking and brand management activities as needed.
  • Creating and providing supporting materials for daily client maintenance.
  • Management of all activities and information in support of assigned accounts.
  • Collect and distribute information in an accurate and timely manner.
  • Communicate client needs with internal support staff.
  • Keep apprised of industry and technology product changes that impact customers.
  • Maintain positive working relationships with all departments.
  • Must be willing to travel (possibly overnight) as well as periodic meetings and workloads outside of standard business hours.
  • Present a professional appearance and have the ability to commute to and from client locations.
  • Must be available to work “core” business hours (9:00 a.m.-6:00 p.m.), Monday through Friday. Although we are scheduled to work a 40-hour workweek, there may be a need for flexible hours to accommodate for workload.
  • Must consistently display a strong customer service attitude in working with internal and external clients, always striving to deliver an outstanding customer experience.
  • Each employee shall demonstrate professional behavior that supports team effort and enhances team behavior, performance and productivity.
  • Proven ability to handle multiple projects and meet deadlines.
  • Good judgment with the ability to make timely and sound decisions.
  • Creative, flexible, and innovative TEAM PLAYER.
  • Excellent time management skills.

Network Operations Engineer, Houston, TX

Position summary:

The Network Operations Engineer role is tasked with supporting existing customer networks, planning and design of new customer networks and to ensure accurate and timely management and monitoring set-up. This requires telecom and network services knowledge, as well as, industry software tool experience.

Responsibilities and duties:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Technical Skills / Systems / Networking Protocols
TCP/IP, FTP, SNMP, TFTP, 10/100/1000 Ethernet-Gigabit infrastructure, fiber channeling and Voip
Solarwinds, Nagios, Cacti, SQL, My SQL, DNS, HTML, .Net, PHP, VMware

MPLS, VPLS, Metro Ethernet – design, install and troubleshooting

MS Project, Access, CRM, AD, Exchange

Juniper, Cisco and Ruckus hardware configuration and installation.

Implementation & Deployment

Change management or revision control system and repository

Select and set up internal communications systems, such as a CRM, wiki, and intranet systems.

Collaborate with others (including potential customers)
Select or refine the company’s software development methodology.
Establish a specification conformance and testing regimen for all new systems and products.
Promulgate naming conventions and documentation standards.

Select and manage company staff or outsourced vendors who implement ad-hoc applications to support business needs

Establish and supervise a quality assurance process, including integration and system testing.

Review and approve proposed development releases and manage the release process for all network elements

Monitor application and hardware performance and review any application failures impacting production

Technology Management

Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and best practices by attending relevant conferences and reading widely published technical publications/blogs/forums.

Ensure that technology standards and best practices are maintained across the technology organization.

Share knowledge, keep up-to-date records and share details upon request to support business needs.

Ensure company technical problems are resolved in a timely and cost-effective manner.

Ensure the company’s internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.

Knowledge & Experience

Demonstrated ability to envision and implement a fully redundant network to support telecommunications needs that meet consumer needs or solve business problems.

Experience with startup companies a plus.

Hands-on experience designing, engineering and configuring all network elements.

Familiar with more than one software development methodology.

Ability to discern user requirements and develop specifications.

Has contributed and can describe all facets of one or more global from collaboration to execution

Knowledge of web standards.

Experience in all MS products, deployment and administration

Experience in layer 2 and layer 3 hardware configurations

Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems.

Familiarity with information security vulnerabilities and risk management.

Familiarity with consumer privacy and payments industry compliance requirements.

Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations.

Personal Attributes

  • Ability to set and manage priorities judiciously.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Ability to articulate ideas to both technical and non-technical audiences.
  • Exceptionally self-motivated and directed.
  • Keen attention to detail.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Exceptional service orientation.
  • Ability to motivate in a team-oriented, collaborative environment.