The Sales Account Manager requires telecommunications experience, a high level of activity, professionalism and enthusiasm! Having sold to medium, large and enterprise customers in the past, this Sales Account Manager should have no problems achieving 120%+ to goal on monthly quota.
This role reports to the Director of Sales with the primary focus being sales of new long term services.
The Network Operations Engineer role is tasked with supporting existing customer networks, planning and design of new customer networks and to ensure accurate and timely management and monitoring set-up. This requires telecom and network services knowledge, as well as, industry software tool experience.
Responsibilities and duties:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Technical Skills / Systems / Networking Protocols
TCP/IP, FTP, SNMP, TFTP, 10/100/1000 Ethernet-Gigabit infrastructure, fiber channeling and Voip
Solarwinds, Nagios, Cacti, SQL, My SQL, DNS, HTML, .Net, PHP, VMware
MPLS, VPLS, Metro Ethernet – design, install and troubleshooting
MS Project, Access, CRM, AD, Exchange
Juniper, Cisco and Ruckus hardware configuration and installation.
Implementation & Deployment
Change management or revision control system and repository
Select and set up internal communications systems, such as a CRM, wiki, and intranet systems.
Collaborate with others (including potential customers)
Select or refine the company’s software development methodology.
Establish a specification conformance and testing regimen for all new systems and products.
Promulgate naming conventions and documentation standards.
Select and manage company staff or outsourced vendors who implement ad-hoc applications to support business needs
Establish and supervise a quality assurance process, including integration and system testing.
Review and approve proposed development releases and manage the release process for all network elements
Monitor application and hardware performance and review any application failures impacting production
Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and best practices by attending relevant conferences and reading widely published technical publications/blogs/forums.
Ensure that technology standards and best practices are maintained across the technology organization.
Share knowledge, keep up-to-date records and share details upon request to support business needs.
Ensure company technical problems are resolved in a timely and cost-effective manner.
Ensure the company’s internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.
Knowledge & Experience
Demonstrated ability to envision and implement a fully redundant network to support telecommunications needs that meet consumer needs or solve business problems.
Experience with startup companies a plus.
Hands-on experience designing, engineering and configuring all network elements.
Familiar with more than one software development methodology.
Ability to discern user requirements and develop specifications.
Has contributed and can describe all facets of one or more global from collaboration to execution
Knowledge of web standards.
Experience in all MS products, deployment and administration
Experience in layer 2 and layer 3 hardware configurations
Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems.
Familiarity with information security vulnerabilities and risk management.
Familiarity with consumer privacy and payments industry compliance requirements.
Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations.